What is the return & exchange policy?
Our store does not accept Returns or Exchanges, once an item has been received in normal condition it cannot be returned.
We can only offer you replacements at no additional cost if it falls under below criteria:
- Items are faulty – damaged/broken or soiled upon arrival.
- The print quality is blurry.
- We sent the wrong item – size, style, color.
- Parcels that are lost in transit (more than 14 days from the latest updated day in tracking link).
Measurements are provided on each product’s description to help you get a more accurate fit. We do not bear responsibility due to NON-RECEIPT or REFUSAL because the item that does not fit you.
We do not accept returns or refunds if a customer changes their mind after receiving their order(s).
Note: Sportyzen Store will not be held liable to any lost or misrouted parcels. Please ensure that all the information you have provided is correct before submitting your order to prevent losses in mail or other mishaps from happening.
In most cases, we will replace your order if there is a problem such as a defect or broken in transit. Our process takes 2-5 business days to produce as we need to check for defects before shipping.
If your product is damaged or defective, please kindly email us with the subject line “Return: Damaged or Defective item with your order #” along with a photograph so we can immediately look into sending you a new one. Once we receive your information and it is sufficient, we will reship a new one within 7-14 business days.HOW LONG IS THE RETURNS PROCESS?
Processing returns may take up to 14 business days from the day we receive your return. We will email you to confirm once your return has been processed.
For returned items, a full refund will be credited for defective products. For non-defective items, refund excludes all shipping and handling fees.WHEN WILL I RECEIVE MY REFUND?
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 14 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.